General WeaveGrid FAQs
- I’m unable to log in with multifactor authentication, what do I do?
- How can I disable Multifactor Authentication on my account?
- How can I keep my WeaveGrid account secure?
- How do the optional add-on Charge Preferences interact with one another?
- What are Charge Preferences and how do they work?
- I’m having trouble with the WeaveGrid app, what do I do?
Smart Charging Rewards Program FAQs
- I tried to override or cancel my Automatic Smart Charging schedule and ‘Charge Now’, but my car isn't charging. What should I do?
- Does WeaveGrid account for my solar hours? What is the Rooftop solar charging add-on?
- Can I charge multiple vehicles with one home charging station?
- How does the Smart Charging Rewards Program work?
- Why is Duquesne Light Company providing this program to its customers?
- Smart Charge Management Quickstart Guide